Terms of service

1. Overview

Welcome to Creation of Mobius! These Terms of Service govern your use of our website, products, and services. By accessing or purchasing from our store, you agree to be bound by these terms.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our handmade crochet and knit products, as well as digital crochet patterns.

2. General Store Policies

  • You must be at least 18 years old or have permission from a parent/guardian to use our store.
  • You agree not to use our products for illegal or unauthorized purposes.
  • Any violation of these terms may result in termination of service.

3. Products & Pricing

  • We offer handmade crochet and knit products as well as digital crochet patterns for sale.
  • Prices are subject to change at any time without notice.
  • We reserve the right to modify or discontinue a product without prior notice.

4. Orders & Payment

  • All payments are processed securely through Shopify Payments, PayPal, or other accepted payment gateways.
  • We reserve the right to refuse any order if fraud or unauthorized activity is suspected.
  • If your payment is declined, we are not responsible for any delays or non-fulfillment of your order.

5. Shipping & Delivery (For Physical Products)

  • We ship worldwide from Canada.
  • Processing times vary, typically 3-5 business days before shipping.
  • Delivery times depend on your location and chosen shipping method.
  • We are not responsible for delays caused by customs or postal services.
  • Customers are responsible for any customs duties or taxes on international orders.

For more details, see our Shipping Policy.

6. Digital Products (Crochet Patterns)

  • Digital crochet patterns are delivered instantly via email download after purchase.
  • Due to the nature of digital products, no refunds or exchanges are allowed.
  • You may not resell, distribute, or share our patterns in any form.

7. Returns & Refunds

  • We accept returns on physical products within 14 days of delivery, as long as the item is unused and in its original condition.
  • Custom orders and digital downloads are non-refundable.
  • If you receive a damaged or incorrect item, contact us within 48 hours for a resolution.

For full details, refer to our Refund Policy.

8. Intellectual Property & Copyright

  • All images, designs, patterns, and content on our store are intellectual property of Creation of Mobius.
  • You may not copy, modify, distribute, or reproduce any content without our written permission.

9. Limitation of Liability

  • We do our best to provide accurate product descriptions, but we are not responsible for slight variations in handmade products.
  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

10. Governing Law

These Terms of Service are governed by the laws of Canada. Any disputes must be handled in accordance with Canadian legal procedures.

11. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes take effect immediately upon posting.

12. Contact Information

If you have any questions about these terms, please contact us:

📩 Email: creationofmobius@gmail.com